Shipping & Returns — Royal Wristband

Shipping

Free shipping across Europe. International (US & rest of world) is a flat €28 — free on every order over €299. All prices include VAT; the exact total is shown at checkout.

How we dispatch: Because of high international demand, every order is dispatched from whichever location can deliver to you fastest — either our Amsterdam base in the Netherlands or our production partner's facility. We route each order for the quickest possible delivery so you receive it on time, wherever you are in the world.

Delivery times: EU typically 2–7 business days; rest of world typically 6–14 business days after dispatch. You'll receive a tracking number by email the moment your order ships. If your order is significantly delayed, contact us and you may cancel for a full refund.

Returns, Exchanges & Refunds — 14 Days

All returns and exchanges are handled directly by our Amsterdam (Netherlands) team. Please always contact us first for a return authorisation — never send items to the production partner or supplier. Items sent back without authorisation, or to any other address, cannot be processed.

Start here: email contact@theroyalpopstraps.com with your order number.

Your right of withdrawal (EU 14-day cooling-off)

If you are an EU consumer, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To do so, notify us within those 14 days at contact@theroyalpopstraps.com (you may use the model withdrawal form below). After notifying us, please return the item within 14 days. We refund within 14 days of being informed; we may withhold the refund until we have received the item back or you have supplied proof of return.

Free, fast exchanges (the easy way)

Want a different model or colourway? Exchanges are free — we ship your new adapter as soon as we receive the original. Items must be unused and in original condition, with all packaging and the numbered Certificate of Authenticity.

Prefer store credit?

Choose store credit instead of a refund and skip the return-shipping step — quick, easy, and spendable on any model or colourway.

Change-of-mind & withdrawal refunds

The item must be returned complete (all packaging and the numbered Certificate of Authenticity), and return shipping to our Amsterdam HQ is arranged and paid by you. You are free to inspect the adapter as you would in a shop; if the item is returned showing use beyond that necessary inspection, we may apply a reduced refund reflecting the loss in value. Approved refunds are issued to your original payment method.

Damaged, faulty or wrong item — this one's on us

If your order arrives damaged, faulty or different from what you ordered, email contact@theroyalpopstraps.com with a photo and we'll replace or fully refund it — return shipping included, usually with no need to send anything back. In addition, under EU law your product carries a 2-year legal guarantee against manufacturing defects present at delivery.

Pre-orders

Pre-orders can be cancelled for a full refund any time before they ship.

Model withdrawal form

To — Royal Wristband, [registered address], Amsterdam, Netherlands, contact@theroyalpopstraps.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: __________
Ordered on / received on: __________ · Name: __________ · Address: __________ · Order number: __________ · Date: __________

Questions? contact@theroyalpopstraps.com — real people, fast replies, handled by our Amsterdam team.


Royal Wristband · Registered in the Netherlands · KVK [number] · VAT [NL-number] · Amsterdam. Independent accessory maker — not affiliated with Swatch or Audemars Piguet.